Cancellations, Special Orders, Discounted and Obsolete Parts
We FULLY understand the “oops factor”. Some oops’ can be taken care of quickly, some cannot. Your order can be cancelled up until it is processed in the shipping department. Once the item has been processed, it can no longer be cancelled and you will have to initiate a return once you receive it. A 20% re-stocking fee will apply.
Special Order Parts, much like that custom made suit, cannot be cancelled. Please note that some ‘Special Order Parts” that we have to order for you cannot be returned to the manufacturer and cannot be cancelled once ordered. In those specific cases, you will be notified prior to shipping.
It is also villagefordparts.com policy that discounted, obsolete parts and accessories MAY not be available for immediate shipping. Please call or e-mail to confirm the availability and shipping on ALL discounted and obsolete parts and accessories. Unfortunately YOUR FORD PARTS.com will not be able to return or exchange on any of the above mentioned parts. They are considered “FINAL SALE” purchases.
(For you grammar aficionado’s, “cancelled” is acceptable.)