VillageFordParts.com

23535 Michigan Ave
Dearborn, Michigan  48124
Phone: 866-407-0397

Terms and Conditions

Terms and Conditions for villagefordparts.com

By using this site you agree to be governed by the policies, terms and conditions set forth below, and throughout our information pages. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

villagefordparts.com will do our very best to get you the auto parts you want and need. In order to do that, we ask that you be as specific with your vehicle information as possible. We’ll ask for the V.I.N., (Vehicle Information Number), a unique set of numbers and letters that identify the EXACT vehicle you’re looking for parts for. This will pretty much guarantee the part you order will be the part you need. There are very rare cases where the V.I.N. does NOT match the parts that were originally installed by the manufacturer, whether by mistake or necessity. villagefordparts.com will try to assist you in getting the parts you actually need, as best we can. Along with that, villagefordparts.com will also ask that:

All shipments MUST be pre-paid by one of the various methods we accept.

All of the parts we sell carry a 24 month/ UNLIMITED mile warranty. For specific details on this see the “Warranty Page”.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

Shipping Information
villagefordparts.com ships internationally. villagefordparts.com will NOT be responsible for international shipping or duty fees. You are responsible for ALL fees in regards to shipping internationally along with ALL associated duty and import fees. We do not ship to APO, FPO, P.O. Box addresses, Guam, Puerto Rico, Virgin Islands, AND to international addresses. If you are placing an order with a high amount or with an international credit card, please contact us FIRST at 1-866-407-0397 for assistance on possible alternative payment methods.

Most in stock orders are processed immediately and shipped within 24 hours. RARELY is the order processed and shipped out within 3-5 business days. If a part is not in-stock, it will be ordered directly from the main OEM distribution centers. This will take additional time for the items to arrive to our warehouse before it is shipped to you. Thus, when you choose next day delivery, it does not mean that you will receive your order tomorrow. All orders must be shipped; there is no pick-up service offered.

Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on FedEx.com OR the USPS.com. It is our responsibility to ensure packages are shipped out and it is the customer's responsibility to ensure successful delivery once the tracking number has been provided. If there is an issue with the delivery of your package you can contact us for assistance.

Once an order has been invoiced and shipped, it cannot be cancelled.

Customers will be responsible and charged for any additional shipping fee if any of the following situations occur:

Inaccurate / Undeliverable Shipping Address
Please make sure that your shipping address is deliverable and complete. villagefordparts.com is not liable for any inaccurate / undeliverable shipping address. It is the customer's responsibility to provide the correct and deliverable shipping address for FedEx/USPS delivery upon submitting the order. Any charges incurred by us while rerouting or making an address correct will be the responsibility of the customer.

Unsuccessful Delivery
FedEx/USPS makes up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, FedEx/USPS will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.

Refused Shipments
ANY freight charges incurred by us while attempting to deliver merchandise which is refused, will be billed to the customer.  A 20% re-stocking fee will apply to any merchandise that was refused delivery and delivered back to our warehouse.

Return to Shipper Orders
All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.

In Transit
The tracking number is emailed once an order is shipped out. Should the tracking number be invalid or show no tracking updates, please allow 24 hours for the tracking number to update on the FedEx/USPS website. If the tracking number continues to appear invalid or shows no movement, please contact us for assistance.

If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact FedEx/USPS and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.

Sales Tax
villagefordparts.com charges sales tax on all orders shipping to Michigan. Orders shipped to other states are not charged sales tax.

Pricing
Although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. If the correct price is lower than the listed price, we will invoice you for the lower amount and ship out the order. If the part's correct price is higher than our listed price, we will inform you first to see whether the order should be proceed or canceled.

Shipping Cost
Most of our shipments will be shipped via FedEx/USPS Ground. For Oversized or Overweight shipments, there will be an additional shipping charge required. This applies, but is not limited to all bumpers, fenders, hoods, door panels, etc. Please email us for freight charge information on these parts.

In rare occasions where the actual cost is higher than the estimate, we will always inform you first for further instructions before proceeding with the order. All shipping cost calculations are estimates from FedEx/USPS. Some orders may require a signature to receive the delivery. See above regarding international shipping costs and responsibilities.

Order Processing
Customers will be charged as soon as their order is processed and is ready to be shipped. Most orders will be verified by our customer service representatives almost immediately, but certainly within 24 business hours. .

Credit Card/Fraud Prevention
To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm customer's identity and verify the validity of your purchase, ultimately protecting the customer's privacy. If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you've placed an order.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order. Orders with the same verified billing and shipping address will be processed much faster.

Packaging
Most of the parts will be shipped in their original genuine factory boxes or packaging. On rare occasions, we might have to repackage the parts before shipping due to the shape, size, or possibility of damage. Therefore, they may arrive in different boxes with the original packaging inside. All of our parts are genuine OEM and are covered by the standard manufacturer warranty.

Backorders
In the event of a backorder part (< 1% of parts ordered ), we will inform the customer with the option to cancel the part or the entire order. If customer is willing to wait, the customer's credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment.

Disclaimer
Some parts on your order may have updated replacement information. Our parts specialists will verify and ship out the updated replacement at our discretion. In the meantime, the updated replacement part number will be provided on the packing list and invoice.

Vehicle diagrams displayed on this website are for general illustration purposes only. Vehicles depicted are shown as a sample vehicle of the same model only. Details of a selected vehicle may vary from the vehicle shown, depending on the selected features. The diagrams are used as a point of reference and should not be used as the primary resource when ordering a part.

The catalog is provided as a convenience to our customers. We do not guarantee the accuracy of the information provided within this catalog. While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. Please contact us at 1-866-407-0397 with your VIN# if you have any questions or concerns. Our website is a general catalog and does not reflect our actual inventory; please contact us at the above number for inventory information.

villagefordparts.com reserves the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between both the purchasing and seller party will take place on the shipment of the products ordered. Your receipt of an electronic or other form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.

villagefordparts.com reserves the right at any time after the receipt of your order to cancel your order for any reason. If the order is cancelled, the authorization on your card will be voided and no money will be charged. If your card has been charged, a refund will be issued to your credit card.

Please only click on the submit button once. An order confirmation will be sent to you within 24 hours (usually, this is instant) after you have submitted the order. If for any reason you did not get an email confirmation or are not sure if the order went through, please contact villagefordparts.com before attempting to re-submit.

Now that we’re done with the legal mumbo jumbo, thanks for choosing villagefordparts.com to get your OEM parts delivered right to your door!